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Shipping policy We will ship out your package within 1-3 business days after the confirmation of your payment. We package your products in carton box, in order to keep them in good condition. Shipping method We deliver your package through international couriers like Air Mail, Registered Air Mail, EMS, Fedex, UPS and DHL. Customers can choose the shipping method they like. Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem. Shipping cost The shipping cost depends on the items you choose, the size and the weight of the products and the shipping method you choose. You can collect items together to save the shipping cost. For the returned orders due to incorrect, incomplete address, or any issues caused by customs, the shipping cost is non-refundable. In this case, we will refund payment to customers, excluding the shipping cost that had been incurred. Delivery time Generally, delivery time is composed of processing time, packaging time and actual shipping time. Processing time = From the time we receive your order to when we packaging it, 1-2 business days are needed to check your order, confirm your payment and verify your address. Please pay attention to that we do not process your orders on weekend or holidays. Therefore, please allow another 1-2 business days to process your weekend orders. Packaging time = After processing your order, we will send a confirmation to the warehouse. Then your order will be shipped out within 1-2 business days if it is still in stock. You will be informed if the products are out of stock. Actual shipping time = The time it takes for the shipping companies to deliver your package to you. In general, the delivery time of each international courier is as below: Air Mail: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped. Note: There is no tracking number for air mail. Registered Air Mail: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped. EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped. Fedex: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped. UPS: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped. DHL: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped. Please be aware that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within 4 weeks, please kindly inform us. Customs For international shippment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order. |