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Privacy policy

Privacy policy

we respects customers privacy, and has made strict policy to protect your personal information. Please note that this privacy policy only applies to this site. It does not necessarily apply to any offline collection of your personal information. Please see below for details.


What information does our collect?

we collects personal information from the people who registered or ordered online. Customers’ name, address, email address, telephone number, city, country, post code and credit card information would be collected. If you contact us, we may keep a record of that correspondence and information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.


What is the purpose of the collection?

•Help make the site more easier for you to use, no need to input the information many times.

•Help you find information, products more quickly and easier.

•Provide you an efficient, meaningful and customized experience.


Will us share your personal information?

We will never share the information with any non-affiliated entity. As necessary, solely for the purpose of helping us, some third parties like the international carriers may process your personal information under the confidentiality agreement. We won’t sell, disclose or share your personal information with a third party.


Changes of privacy policy

We reserves the right to change privacy policy at any time, customers will be informed promptly. In that case, you may choose to continue to use your account or terminate it.


Return policy

we offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:


  • If you choose the Register Air Mail or EMS as shipping method, you can apply for a return within 45 days (30 days is offered for the users of UPS, DHL, Fedex)after the invoice date.

  • Customers are supposed to inform   within 7 days from the delivery date if the order is incorrect. Problem caused by misuse or abuse will void the products’ warranty and return policy.

  • Please note that each return should have a RMA number. You can write it down or stick the printed one on the outside of the returned box .

  • To ensure the prompt information of the returned package, we recommend you choose the carrier which the package can be trackable.

  • The shipping cost is non-refundable. And the return shipping cost and insurance are covered by the customers. Sw-box would not be responsible for the return fee or any shipping loss.

  • All the returned products must be in its original condition.

  • Please allow us 7-10 working days to process your return.

  • We   reserves the right to refuse service that would void the warranty and return policy as well as the products are damaged by customers.


Return policy for refund


Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the RMA number should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.

We can not accept the following items for a refund:


  • Any products that have exceeded the warranty or return expiry date.

  • The reason of returning is caused by customer error.

  • The returned product is not in its original condition.



Return policy for exchange or replacement


Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact   within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.



The procedure of return


Firstly, please submit a support ticket at , and fill in the RMA form. Once you get the RMA number, do not forget to ship your items back with the RMA number. The return package without a RMA number would be rejected.



Warranty Information


If you want to use the warranty service, please pay attention to that we offer 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Any product that exceeds the warranty time is unacceptable.



Return shipping cost


The shipping cost of returning products is not covered by us, but the fee of shipping the products back to customers would be covered by us.



Canceling order


Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.

For further information, please feel free to contact us.


Other Details

Please read the following carefully. Your use of the   web site and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").


Shopping with us


You can Order Products in the following ways:


-online via this website;

-by email us;


When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.


When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.


We may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.

Non-acceptance of an order may be a result of one of the following:


The product you ordered being unavailable from stock

Our inability to obtain authorization for your payment

The identification of a pricing or product description error

CARD HOLDERS billing address on the CARD HOLDERS credit card are not same


Please NOTE!

Due to our High Level of SSL Secure Credit Card transaction system, be sure to use your actual CARD HOLDER billing address listed on the credit card, no exceptions! Otherwise the order can not & will not be processed. We are trying to protect our customers from on-line fraud. Minors are forbidden to order on our site.


Every effort is made to ensure your satisfaction. If you are not happy with a service or product, then please contact us and we will do our best to sort out the problem.


Payment


accept the following payment options:

[1] Payment Via Bank Transfer

[2] Payment Via Western Union Transfer

[3] Payment by Credit Card

[4] Payment by Pay Pal


Availability


We try to keep us as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.


All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.



Please NOTE!

Refunds can only be made if you pay using paypal or worldpay.Orders originally paid by bank transfer / western union are not normally refundable by bank transfer/ western union and the refund can be made in the form of credit or loyalty reward point extended by against future orders.


Shipping And Handling


Postage and Packing charges depends on where you are ordering from. Once your package has been shipped off, we are not held responsible if any of the products are missing or damaged.



Delivery


We delivers to destinations inside and outside the Malaysia.


You will be notified of the delivery costs automatically before you submit your payment.


Orders are despatched by Fedex, DHL or Pos Laju. Our couriers require a signature ,so please specify an address where someone will be able to sign for your Order.Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. We reserved the rights not to released the delivery with the absents of the authorized receiver.

All orders will be delivered within 1-6 days upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on courier you have choosen, excluding Saturday and Sunday.We will make every effort to deliver within the time stated on us .However, due to certain unforeseen circumstances, slight delay deliveries might occurs, We will not be liable for any loss caused to you by late delivery.


we are working hard to ensure that your orders are delivered safely and on time.

In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.


Goods sold are neither returnable nor exchangeable.



Privacy Policy


we are   committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.


NEVER disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system.


Quality and Guarantee


We offer you from 3 months to 12 months of warranty, unless otherwise specified, from the purchase date on our products. But if you meet any problem of our products please contact us as soon as possible. You will be required to send back the defaulted unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return.- See Warranty Terms


IMPORTANT: There are no warranty For Spare Parts and Cables

All Phone Service Devices carry 6-month warranty.



Return & Refunds


Products with quality or defective problem in 7 days(from the date products received)can be returned and refund.

Customer send the products back to us,When we receive the products,We will give an full refund.



Cancellation of orders


1. - CANCELLATION BEFORE PAYMENT


If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.



2. - WITHDRAWING AN ORDER AFTER PAYMENT


If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.


If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.



Please NOTE!

Refunds are made in USD or Ringgit Malaysia (RM) and   cannot be held responsible for any loss due to exchange rate fluctuations and transaction fee.


Problems


If you have a problem with an order or product please contact us at email, support ticket, or our live chat system . We will be happy to assist you, we can usually render assistance that you will be happy with that day.



Responsibilities


We has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on website or contact us for exact sizes.


We   shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.


Because of the nature of the Internet,   provides and maintains on an "as is", "as available" basis and makes no promise that use of us will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.


Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


You will be responsible for any breach of these terms by you and if you usewebsite in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result.


We   may change or withdraw any material part of website, or may refuse you access to the web site at any time if we consider it necessary.


We   may also terminate this Agreement and immediately remove, cancel or suspend access to and use of We   upon breach of any part of these Terms whatsoever.


COMPLETE VARIETY, EASY SHOPPING
MULTI-WAREHOUSE DIRECT DELIVERY, FAST DELIVERY
AUTHENTIC LICENSED GOODS, EXQUISITE SERVICE
LOW PRICES EVERY DAY, WORRY-FREE SELECTION
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